Today, companies want to take advantage of every channel available to reach customers: text, phone, webchat, email, Facebook Messenger, Alexa and more. These various touchpoints give companies more opportunity to interact with their customers than ever before.

To support the millions of customer conversations happening each day, customer experience professionals have started to experiment with artificial intelligence (AI) technology.

Until now, data on how consumers really feel about AI has been lacking. In conducting the Trust in AI Study, our aim was to seek insight into consumers’ communication preferences and develop an understanding of how everyday people want AI to play a role in the customer experience.

Download the executive summary here:




Increased Sales

Free up your top agents to focus on revenue-generating activities. Making dollars just makes sense.

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INTELLIGENT VIRTUAL ASSISTANT SOLUTIONS
Automated customer care with a human touch.
 
Automated customer care with a human touch.
 

OVER 2 BILLION TRANSACTIONS AND GROWING...

Conversational

Increases satisfaction by allowing callers to speak in full sentences using their own words

WITH INTERACTIONS VOICE, IT’S EASY TO MAKE THE RIGHT CALL.

Interactions Virtual Assistant solutions turn frustrating experiences into productive conversations. Unlike other automated applications, Interactions solutions are built with our patented Adaptive UnderstandingTM technology that delivers unprecedented comprehension. So your customers can speak in their own words – and accomplish more in less time.
 

Responsive

Drives customer loyalty by adjusting to callers, rather than forcing them through a rigid flow

Accurate

Frees up live agents by capturing complex information, such as email addresses or names

Resilient

Boosts efficiency by understanding customers, despite accents or background noise

Resilient

Boosts efficiency by understanding customers, despite accents or background noise

Conversational

Increases satisfaction by allowing callers to speak in full sentences using their own words

Responsive

Drives customer loyalty by adjusting to callers, rather than forcing them through a rigid flow

Frees up live agents by capturing complex information, such as email addresses or names

Accurate

WELCOME

Understanding America’s Love-Hate Relationship with AI in Customer Care

The full data report is available upon request. To request the report, please contact Lindsay Rand at interactions@launchsquad.com or 617.945.1915.

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Trust in AI

Understanding America’s Love-Hate Relationship with AI in Customer Care

Trust in AI