Conversational

Increases satisfaction by allowing callers to speak in full sentences using their own words

WITH INTERACTIONS, IT'S EASY TO MAKE THE RIGHT CALL.

Interactions Intelligent Virtual Assistant solutions turn frustrating experiences into productive conversations. Unlike other automated applications, Interactions solutions are built with our patented Adaptive UnderstandingTM technology that delivers unprecedented comprehension. So your customers can speak in their own words – and accomplish more in less time.
 

Responsive

Drives customer loyalty by adjusting to callers, rather than forcing them through a rigid flow

Accurate

Frees up live agents by capturing complex information, such as email addresses or names

Resilient

Boosts efficiency by understanding customers, despite accents or background noise

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LOOKING TO 
CUT COSTS 
FOR YOUR 
CONTACT CENTRE?
Decrease operational spend with Intelligent Virtual Assistants. 
 

EACH MONTH, INTERACTIONS HELPS MILLIONS OF OUR CLIENTS' CUSTOMERS GET THINGS DONE.

Talk to us today about how we can help yours.
 
REQUEST A DEMO

SEE OUR INTELLIGENT VIRTUAL ASSISTANT IN ACTION

Each month, Interactions helps millions of our clients’ customers get things done. Why make things complicated when the right choice is simple?
 
View our Solutions

TRANSFORM THE WAY BUSINESSES AND CONSUMERS COMMUNICATE THROUGH INTELLIGENT VIRTUAL ASSISTANTS

As a leading retailer, providing exceptional customer service means more than a seamless online or in-store purchase. The customer journey permeates across multiple channels and touch points. Customer experience leaders, such as QVC, recognize the value in providing self-service and human engagement, yet struggle with striking the appropriate balance:
 
Automated customer care with a human touch.
 

Resilient

Boosts efficiency by understanding customers, despite accents or background noise

Conversational

Increases satisfaction by allowing callers to speak in full sentences using their own words

Responsive

Drives customer loyalty by adjusting to callers, rather than forcing them through a rigid flow

Frees up live agents by capturing complex information, such as email addresses or names

Accurate

SEE OUR INTELLIGENT VIRTUAL ASSISTANT IN ACTION

Each month, Interactions helps millions of our clients’ customers get things done. Why make things complicated when the right choice is simple?
 

GET READY TO HEAR THE DIFFERENCE INTERACTIONS CAN MAKE

QVC:

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QVC:

Order Status, Gift Card Balance

OVER 2 BILLION TRANSACTIONS AND GROWING...

• How do I urge QVC customers to leverage self-service channels without sacrificing customer experience?
• How can I boost agent productivity by removing simple transactions from the contact center?
• What technologies allow QVC customers to drive their own unique customer journey?
 

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